If you wanted this problem addressed, you would have to connect with a 3rd party via email that will need to document everything in order to service this issue!! - reasonable anonymity is then out-the-window!! So I have to assume that Mullvad is earning money from the 3rd party customer service(email) that they invite you to reference for help exclusively.

And even if you need to update to their most recent version, the issue will re-emerge shortly after doing so. I have used this VPN with my Windows 7 & 8.1 (PCs) and experienced this issue consistently with both over the past year that I have used Mullvad VPN for Windows.

This VPN works great initially, however, after several uses over a short spell of days or so, this VPN won't allow you to access the internet directly at all, without it being active on your Windows PC - no matter what you do to adjust the settings, even if you Quit the app(with the correct settings ticked to enable you to connect to the internet WITHOUT this VPN active You will NOT be able to access the internet Many websites limit their functionality or completely disallow connections through a VPN.

Mullvad openvpn config